Studio Policies & Cancellations

At Nectar, your time - and ours - is valuable. In order to provide a high-touch, consistent experience for every client, we’ve created our policies with clarity and care. These boundaries are here not only to protect our schedule, but to elevate the quality of your treatment and ensure a professional, seamless experience from start to finish.

Communication & Hours

All appointment-related communication must go through hello@nectarskinstudio.com.

We respond to emails and voicemails Monday–Friday, 10 a.m. – 5 p.m.

Cancellation Policy

We require 48 hours' notice for all cancellations and changes. This must be done through our Square booking portal. Late cancellations (within 48 hours of your appointment) should be emailed to hello@nectarskinstudio.com.

First late cancellation: $100 fee

Additional late cancellations: $150 per instance

No-call/no-show: Full fee of $150, no exceptions

Please know that last-minute cancellations directly impact our ability to offer appointments to other clients and affect both service and product revenue. While we understand that life happens, flexibility can only extend so far, and we appreciate your understanding.

Repeat Late Rescheduling

Clients who repeatedly reschedule or cancel at the last minute may lose online booking privileges and be required to prepay for future appointments.

Arrival Etiquette

Please arrive at your scheduled time. If you’re early, feel free to wait in the lobby. If the treatment room door is closed, we’re still in session - waiting directly outside can feel disruptive to both the client inside and Lily.

If you’re 15+ minutes late, we may not be able to complete your treatment as booked, and you will still be charged in full.

Children & Guests

To maintain a focused and restorative atmosphere, children and additional guests are not permitted during treatments. Dogs may be able to accompany you at your treatments on a case by case basis.

Respect & Professionalism

Skincare is intimate, and your appointment is a shared investment of time, energy, and care. At Nectar, we promise to treat you and your skin with integrity, expertise, and kindness. In return, we ask that you approach your appointment with the same respect and courtesy.

A warm, respectful atmosphere allows us to do our best work and ensures a positive experience for everyone who walks through our doors.

Sales

All treatment and product sales are final. If you’re unsure about a product, Lily can offer samples when available to help guide your decision.